Support
We reply to every message within 48 hours.
Contact us
Email salih.yalcin@ozu.edu.tr and include your device model, iOS version and the app version if you are reporting a problem.
Frequently asked questions
How do subscriptions work?
Cosmos+ offers auto-renewing subscriptions purchased through Apple In-App Purchase. Payment is charged to your Apple Account at confirmation of purchase, and the subscription renews automatically unless you turn off auto-renew at least 24 hours before the end of the current period. We use RevenueCat to check your entitlement status; we never see or store your payment card details.
How do I cancel my subscription?
Open the Settings app on your iPhone, tap your name, then tap Subscriptions, select Cosmos+ and choose Cancel Subscription. You keep access until the end of the paid period. Deleting the app does not cancel the subscription.
How are my photos used?
A photo is only used when you explicitly start a generation. It is transmitted to our AI provider, OpenAI, to produce the visual you requested and to return the result to your device. We do not run facial recognition or identity matching, we do not build facial templates, and we do not use your photos for advertising or to train Cosmos+ models.
How do I delete my data?
Your profile preferences and generated images are stored locally on your device. You can delete them from inside the app, and removing the app from your device removes its local data as well. For any additional request, email us and we will help.
A generation failed — what should I do?
Check your internet connection and try again; a failed request can also happen when the source photo is too small, too dark, or when the request does not pass content safety checks. If it keeps failing, email us with the date, time and the visual style you were using so we can look into it.
How do I restore my purchases?
Open the app, go to the subscription or settings screen and tap Restore Purchases while signed in with the same Apple Account used for the original purchase. If your subscription still does not appear, contact us.
More
Read our Privacy Policy, our Terms of Use, or see how to delete your data.